Welcome to HappiCX
Holistic Approach to People, Perception & Inclusion within Customer Experience (CX)
Our mission is to help businesses create exceptional customer experiences by taking an holistic approach that considers people, perception, and inclusion. With our expertise and insights, we assist organisations in identifying and addressing the critical factors that contribute to a successful CX strategy.
Expertise in CX Strategy
We have extensive experience in developing and implementing CX strategies that drive business growth and customer satisfaction.
Comprehensive Training Programs
We offer a range of training programs designed to improve CX skills and empower employees to deliver exceptional customer service.
Diverse Industry Knowledge
We have extensive experience working across various industries, including Airport Management, Event Management, and Property Management, giving us first hand understanding of different customer needs and expectations.
Who We Are
A Trusted Partner for CX Excellence
With over 30 years’ experience working in customer centric roles, we understand the impact that CX has on an organisation, it’s people, culture and those who benefit from their product or services. HappiCX is a product of passion for people; being the best we can be, and learning from our experiences, good and not so good.
Understanding what influences people’s perception is key, whether employees or customers who are already promoters of your company or product, or, perhaps you have employees and customers who still feel you have a lot more work to do to gain their loyalty. Customers should never be seen as an “outsider”, looking at your business from the side-lines, they are your business, and at the beating heart of it. It is the Customer who tells you what they need, and it is your job to listen and deliver the service to them, in the right way.
Customer Satisfaction metrics, play an important role in benchmarking and understanding how a business is delivering it’s CX and HappiCX can help translate these statistics into meaningful actions ensuring you have the return on investment (ROI) you deserve and work hard for. But statistics don’t always tell us why people feel and think as they do, this is why, at HappiCX, we take an holistic approach to CX.
First impressions leave lasting impressions, and positive last impressions encourage loyalty and recommendations. HappiCX also specialise in front of house service delivery and can help your business benefit from getting the basics right and embracing positive culture and behaviour. From a simple smile to welcome a visitor, to a full customer journey plan, HappiCX can help you make lasting, positive impressions that matter.
Our Purpose, Aim & Values
At HappiCX we believe that when people share a purpose to come to work every day, it promotes a healthy working ethos.
Our purpose is the "why" we do what we do.
Our aim explains "what" we do, the definition of what we want to achieve.
Our values underpin our behaviour and explain "how" we deliver our service.
Our purpose is to :
Realise the potential in positive customer experiences. Holistically.
Our Aim is to:
Help businesses create exceptional customer experiences by taking an holistic approach that considers people, perception, and inclusion.
Our values:
Holistic: We work holistically to support your business priorities, their people, clients and customers, ensuring we embrace the physical and emotional influences.
Approach: We aim for continuity in behaviour, aligning values, purpose, and aims, to underpin success and protect your brand.
People: We value people through understanding what drives, motivates, and influences.
Perception: We respect that every person will have a differing perception. We are open to different viewpoints and will always be prepared to walk in different shoes.
Inclusion: We welcome every opinion and perception. Promoting engagement from all.